Warid Telecom has always been a consumer-centric company. Being recognized as one of the most reputed telecom operator of Pakistan, Warid is known by its delighting customer care, exceptional network, transparency and innovation. Warid has made incredible progress and earned remarkable brand repute over the past five years. With the end of 2010 Warid completes its five and half years of successful business operations in Pakistan. The company secured over 17 million subscribers and a network covering 6800 destination, 550 cities throughout Pakistan. In terms of subscriber base Warid is Pakistan’s fourth largest cellular operator but in terms of service excellence, Warid is Pakistan’s unrivaled cellular service provider. In a report issued on customer complaints by PTA (Pakistan Telecommunications Authority) Warid is with the lowest consumer complaints in 08-2009 that clearly reflects the level of customer trust and effective after sale services Warid provides to its customers.
Leading the market with customized Products and Services Warid manages the product portfolio of over 40 Value Added Services based on IVR, SMS, MMS and GPRS platforms. Warid brought some of the most innovative value added services which were introduced in Pakistan for the very first time. Warid is always a step ahead to best serve the needs of its valued customers by providing them with opportunity to experience the best in mobile technology.
Warid has one of the largest distribution channels and customer services network in the country, allowing it to offer wide accessibility and exceptional customer services across Pakistan. At Warid, the idea of customer care is practiced in a manner where customers are given maximum comfort and in case of any issue customers are given first contact resolution through highly personalized and caring service. Warid Telecom since its inception has always focused on delivering the best to its subscribers by not only providing the affordable means of communication but a truly reliable network service and delighting after sales services. With the substantial market share, loyal subscriber base and the recognition as the most steadfast telecom operator, Warid Telecom continues to set excellence benchmarks in Telecom Industry of Pakistan.