Why does my card billing address have to be the same as my ezetop account address?
 
Your address details must match your card billing address to ensure the secure billing of your card.
 

Why do I have to enter a secret question?
 
If you forget your password you will have to tell us the answer to get a password again.
 

Is my account information safe?
 
All information transmitted between yourself and ezetop is done through VeriSign secure protocols;one of the most widely used and safest security protocols available on the web - you will see it used at all leading sites including www.ezetop.com . When conducting a transaction we do not store your credit card information. It is passed to the bank at the time of the transaction but not collected or associated with your account in our system. It is for this reason that you must enter your credit card details each time you wish to send a top-up. The terms & conditions and privacy policy, which are of Subject to Contract – Contract Denied Private & Confidential published on the site and which you agreed to by registering, cover all of our policies regarding your personal information.

This includes the fact that we will never release any of your details to anyone and we will only use your email address in order to contact you about ezetop services.
 

Why can I only have one account with ezetop.com?
 
Ezetop.com has a very strict set of privacy and security policies to protect our customers – this means that each user and payment card holder must use their own account and only use one account.

If you attempt to use more than one account you will be locked out forever.
 

Why do I have to enter my card details every time?
 
In order to protect your security we don't store your card details on our system.
 

Why can I not fill in the address details for this card?
 
You must make sure that the card details are the same as your ezetop account details. We do this to protect the security of our customers.
 

Is this all of my transactions, I have sent more top-ups than this?

Make sure you have picked the right time period. This is all the transactions we have carried out for you.
 

How does Re-Send in the transaction history work?
 
We keep a record of all the transactions you have sent. Click the "Re-Send" arrow to send the same value again to the same number. Just enter your card details again - and you are done!
 

Does the recipient know who the credit is from?
 
The recipient is notified that they have received credit for all transactions. For most regions you have the option to enter a personal message where you can send a special message to the person at the same time.
 

What payment cards can I use at your site?

You can currently use VISA credit cards, VISA debit cards, VISA Electron cards, VISA Delta cards, MasterCard debit cards, MasterCard credit cards and Maestro debit cards.
 

How quickly does the credit and the personal message get to the phone?
 
Credit and personal message will be sent in few second to the recipient
 

Will the credit still get through if the phone is roaming?
 
The credit is delivered to the phone account wherever it is in the world. The confirmation message is also delivered wherever the phone is in the world.
 

What can I do if I sent the credit to the wrong number by accident?
 
All transactions are final. Once the credit is sent to a phone number, it is available for use immediately; hence it can not be refunded or removed from the phone again. It is for this reason we make sure you double confirm the number at our site.
 

Why can I not send credit to a particular number?
 
We verify that you can send credit to the number before we proceed with the transaction. If we cannot verify the number it means that the mobile operator is not allowing credit to be added to the number at this time. The reasons for this include – the number is not a prepaid phone; the number has too much credit on it already; the number has expired etc.
 

Why is my payment/credit card not being accepted at EzeTop.com website?
 
There are lots of different reasons that your card may not work at website. The most common is because your bank will not allow us to process the particular card and you should contact them to understand why not. The number of attempts is also limited so that you can make with your card; checking back in a few days may resolve this issue.
 

Are you going to charge me again in the future for something I don't agree with?
 
Of course not, we only charge you at the time of the transaction (after you have entered your card details). There are no follow-up charges / recurring charges or anything else. Before submitting your details we state the total amount which you will pay. This is the only charge you will ever see from us.