- From where is the Zem Pocket PCO available
for purchase?
The bundle is available at selected cities (contact Warid customer services
at 321 to find point of sales).
- Can the Pocket PCO be available on a Warid postpaid number?
No Zem Pocket PCO is only for prepaid numbers.
- What are documents do you need to purchase Zem Pocket PCO?
You will need the following documents:
- CSAF
- CNIC
- PCO declaration form
- What are the conditions for using a Zem Pocket PCO SIM?
The following terms & conditions apply to use Zem Pocket PCO:
- Purchase the entire bundle for PKR 3500
- Use the SIM in a Motorola C123 handset or else you will not be
eligible for bonus balance feature
- Your Motorola sets would be in warranty serviceable from the designated
service centers as mentioned on the warranty card under the terms
& conditions as mentioned on it
- In case you change your handset from Motorola C123 to any other
set your connection would be blocked within 7 days of the said change
and the would not activated on Warid’s network again
- What is the price of SIM change?
This SIM will be replaced at a price of PKR 200. Replacement SIMs would
be available from the business centres of your city.
- Can I port this number out to any other network?
By signing the PCO Terms & Conditions form you agree to remain with
Warid for a period of 1 year from the date of activation of your PCO package.
- Can I use the SIM of any other network
in this set?
By signing the PCO Terms & Conditions form you agree to use the set
with Warid SIM only. The handset is network locked so it will reject the
signals of other network.
- Can I avail all Customer Care Facilities on this number?
Not all CS facilities are available on this number namely; number change,
package change, friends & family addition. For any network complaints
please contact 321
- What is the tariff behind Zem
Pocket PCO?
Rates of Zem Lowest Call Rate package applies on Pocket PCO. Refer to
link for details: http://waridtel.com/consumer/zem/zem_tariff.php
- Why can’t I use a normal Zem LCR package as a PCO?
A normal Zem LCR package does not have a Zem Pocket PCO bonus feature
or SIM menu. For every PKR 1000 recharge via scratch card you will get
a 100 free minutes for on-net and 100 free minutes for off-net. The message
received after recharge of PKR 1000 voucher would be: “Your account
remains Rs 1000. You have 100 on-net minutes & 100 offnet minutes”.
Note:- The off-net minutes would not be available for
International destinations.
- Will my free minutes be available for unlimited number of days?
No your bonus balance will expire in 30 days from the date they were given
i.e. the last time you recharged Rs.1000.
- Can
I avail my bonus amount if I use Warid ezeeLOAD?
At the moment bonus free minutes would be available for the recharge done
by Warid scratch card.
- Will I get bonus free
minutes if I load balance on recharge of Rs.1000 by using 2 Warid scratch
cards of Rs. 500 each?
No bonus free minutes are only applicable for a Warid scratch card of
Rs. 1000 denomination.
- How many free minutes do I get if I
load 2 scratch cards of Rs.1000 each?
For every Rs. 1000 scratch card reload you will get 100 on-net & 100
off-net minutes. In case you load two Rs.1000 scratch cards you will get
double the amount i.e. 200 on-net & 200 off-net minutes.
- What would be validity period if I load Rs.1000 scratch card
after a few days of loading the last card of Rs.1000 denomination?
The validity for the entire free minutes would be extended by 30 days
starting from the last recharge e.g. if you have 50 free minutes left
in on-net bonus balance and you reload a Rs.1000 scratch card on 1st September;
your total free minutes would be 150 on-net & 100 off-net with a validity
of 1st November.
- How will I be able to view my remaining free minutes?
AUse *100# or go into your SIM menu from Pocket PCO--> Balance-->
Balance Iinquiry for checking your balance. For Zem Pocket PCO this notification
will inform you of the remaining balance in on-net & off-net accounts
as well as your total balance loaded. Sample End of Call Notification:
Your last call cost Rs.10. Your account remains Rs 500. You have 10 on-net
minutes & 50 offnet minutes
- Where do I go if my handset or chord becomes faulty?
Warid gives you a complete year’s warranty for the Motorola C123
handset & chord sold with the phone. Please refer to the warranty
card for details of Motorola authorized dealers for such repairs and replacements.
- Will I have to pay for the repair of my faulty handset or chord?
No Warid’s warranty on this bundle will ensure that you are do not
pay anything. (Please read the warranty card for details of handset tampering
conditions for which the Motorola centers will charge for the repairs.)
- When does the warranty expire?
This warranty is applicable from date of purchase of bundle pack and is
subject to the terms & conditions as signed by you in the PCO Terms
& Conditions form.
- Can I change my prepaid package or tariff?
No this not allowed on your package.
- Can I change my prepaid number?
No this not allowed on your package.
- Can I add friends & family to my account?
No this not allowed on your package.
- Where can I get a SIM if I need a replacement SIM?
Please contact the nearest business centre for a SIM replacement.
- Where can I get a set if I loose my handset?
The bundle sold to you at purchase contained the subsidized handset. In
case you loose the handset you will have to purchase a new one from distribution.
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