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FAQs

Below are few frequently asked questions by our users. Click the TopUp you are using channel below to see the answer for your question

     

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    • Why does my card billing address have to be the same as my ezetop account address?

      Your address details must match your card billing address to ensure the secure billing of your card.
       
    • Why do I have to enter a secret question?

      If you forget your password you will have to tell us the answer to get a password again.
       
    • Is my account information safe?

      All information transmitted between yourself and ezetop is done through VeriSign secure protocols; one of the most widely used and safest security protocols available on the web - you will see it used at all leading sites including www.ezetop.com. When conducting a transaction we do not store your credit card information. It is passed to the bank at the time of the transaction but not collected or associated with your account in our system. It is for this reason that you must enter your credit card details each time you wish to send a top-up. The terms & conditions and privacy policy, which are of Subject to Contract – Contract Denied Private & Confidential published on the site and which you agreed to by registering, cover all of our policies regarding your personal information.

      This includes the fact that we will never release any of your details to anyone and we will only use your email address in order to contact you about ezetop services.

    • Why can I only have one account with ezetop.com?

      ezetop.com has a very strict set of privacy and security policies to protect our customers – this means that each user and payment card holder must use their own account and only use one account.
       
      If you attempt to use more than one account you will be locked out forever.  
       
    • Why do I have to enter my card details every time?

      In order to protect your security we don't store your card details on our system.  
       
    • Why can I not fill in the address details for this card?

      You must make sure that the card details are the same as your ezetop account details. We do this to protect the security of our customers.
       
    • Is this all of my transactions, I have sent more top-ups than this?

      Make sure you have picked the right time period. This is all the transactions we have carried out for you.
       
    • How does Re-Send in the transaction history work?

      We keep a record of all the transactions you have sent. Click the "Re-Send" arrow to send the same value again to the same number. Just enter your card details again - and you are done!
       
    • Does the recipient know who the credit is from?

      The recipient is notified that they have received credit for all transactions. For most regions you have the option to enter a personal message where you can send a special message to the person at the same time.
       
    • What payment cards can I use at your site?

      You can currently use VISA credit cards, VISA debit cards, VISA Electron cards, VISA Delta cards, MasterCard debit cards, MasterCard credit cards and Maestro debit cards.
       
    • How quickly does the credit and the personal message get to the phone?

    • Credit and personal message will be sent in few second to the recipient
       
    • Will the credit still get through if the phone is roaming?

      The credit is delivered to the phone account wherever it is in the world. The confirmation message is also delivered wherever the phone is in the world.  
       
    • What can I do if I sent the credit to the wrong number by accident?

      All transactions are final. Once the credit is sent to a phone number, it is available for use immediately; hence it can not be refunded or removed from the phone again. It is for this reason we make sure you double confirm the number at our site.
       
    • Why can I not send credit to a particular number?

      We verify that you can send credit to the number before we proceed with the transaction. If we cannot verify the number it means that the mobile operator is not allowing credit to be added to the number at this time. The reasons for this include – the number is not a prepaid phone; the number has too much credit on it already; the number has expired etc.
       
    • Why is my payment/credit card not being accepted at ezetop.com website?

      There are lots of different reasons that your card may not work at website. The most common is because your bank will not allow us to process the particular card and you should contact them to understand why not. The number of attempts is also limited so that you can make with your card; checking back in a few days may resolve this issue.
       
    • Are you going to charge me again in the future for something I don't agree with?

      Of course not, we only charge you at the time of the transaction (after you have entered your card details). There are no follow-up charges / recurring charges or anything else. Before submitting your details we state the total amount which you will pay. This is the only charge you will ever see from us.

     

     

    • What is Online TopUp?

      Online Top Up is a service which allows anyone with access to a PC and internet service to top up a prepaid mobile account using a valid credit card to pay for the Top Up purchase. 
       
    • Who can use Online TopUp?

      Anyone, anywhere in the world with access to a PC, internet service and a valid credit card can use Online Top Up. 
      • Friends & family abroad can use Online TopUp to recharge to the phone accounts of loved ones in Pakistan.
      • Warid pre-paid mobile customers roaming in the US & Canada can use Online TopUp to recharge their mobile phones while they are traveling overseas.
      • Anyone who wants to take advantage of the convenience of recharging a mobile phone account from their office or from home can use Online TopUp.
         
    • How does Online Top Up work?

      When you use Online Top Up, the airtime requested is sent directly to the mobile phone specified.  There is no card, no paper receipt, no PIN numbers to enter.
       
      Topping up is done in a few easy steps:
       
      • Register for the service on eTopUpOnline.com and create an account 
      • Log into your Online TopUp Account 
      • Specify the mobile number to you want to top up 
      • Authorize the payment with your card
      • Credit is sent to the Warid prepaid customer specified.

    • How do I access this service?

      Visit the Warid website and select eTopUpOnline.com by clicking on the links shown  OR go directly to www.eTopUpOnline.com. Fill out the online form/ required information including your email address and submit. You will receive an e-mail confirming your registration or providing you with additional instructions to activate your Top Up Online Account. Now you are ready to top up using the eTopUpOnline application. Please remember your username, password, PIN and any security answers you submitted on the online registration form .
       
    • Can I use the Online TopUp any time?

      Yes! Online Top Up is available anytime you need to top up your account. The service is available 24 hours a day, seven days a week.
       
    • Do I have to register to be able to eTopUp my phone online?

      Yes, all users are required to register for the service. Personal details such as name, address and email address and mobile phone details are required as well as credit / debit card details.
       
    • Why do I need to have an email address?

      When you register, an activation link to the site and code will be sent to the email address that was registered. Your account will not be active and your user name and password will not work until the link is activated. Also if you forget your password, reminders will be sent to that address too.
       
    • I registered successfully and then tried to login and my details were not accepted. Why not?

      After registering, you will need to go to your registered email account and retrieve a welcome email. That email will contain an activation link. You will need to click on this link to activate your account. Until you do that, your account will not operate. This is done to protect your security and is required just once.
       
    • What are the minimum and maximum amounts I can eTopUp a phone with?

      The minimum per transaction is US$ 5 and the maximum is US$ 15. Also, you cannot perform more than 10 transactions in a calendar month.
       
    • Who can I contact for customer support?

      You can either fill out the support form on the website and someone from our team will contact you at the earliest, or call our support hotline at +1-877-745-7488.
       
    • Why is there a charge on my credit/debit card statement even though my card was rejected?

      Even when a transaction is refused, the text "MOREMAGIC" can still show up on statements from your financial institution. This does not mean that eTopUpOnline.com is withdrawing any money from your account, but this is simply how Internet credit card payments work. Each time you attempt to purhase an eTopUP, eTopUpOnline.com attempts to reserve the amount on your account. When the transaction, for any reason, is refused, the reservation still shows up on your statement, but eTopUpOnline.com cannot use it. Many banks are unfortunately very slow at removing such reservations, sometimes taking up to two weeks, and we apologize for the confusion.
       
    • How can I store my credit card details so that I don't have to type them in each time?

      We recommend creating a PayPal account for this. Just choose the Paypal option on the transaction screen and you will have an opportunity to create a new account in case you don't have one. Remember to verify your account as eTopUpOnline.com only accepts verified Paypal accounts.
       
    • How can I recognize my transactions on the Paypal/Bank statement?

      If you made a payment using your PayPal account, the transaction will appear on your statement under the text "PAYPAL *MOREMAGIC". Note that eTopUpOnline.com is a service provided by MoreMagic Solutions Inc.
       
    • How can I set up a recurring eTopUp profile?

      To ensure that your payment method is valid, eTopupOnline.com requires that you set up a recurring eTopUp profile along with a regular instant eTopUp. Please go to the "Topup Mobile Phone" page and fill out the regular eTopUp form. Then check the "I would like to schedule recurring eTopUp for the above number" checkbox and fill out the recurring eTopUp form. The recurring profile will be created only if your payment for the instant eTopUp goes through.
       
    • Can I cancel/modify a recurring eTopUp profile after it's created?

      Yes! You can go to the "Recurring Profiles" page and click on the profile that you want to cancel/modify. This leads you to the "Profile Details" page. You can cancel/modify the profile if it has an active status.
       
    • What specific information about my recurring eTopUp profile can I modify?

      You can change the recurring eTopUp amount. For profiles created using Paypal, the recurring eTopUp amount can only be increased by 20% in a fixed 180-day interval after the profile is created and changes are not allowed within 3 days of the next scheduled billing date. For profiles created using a credit/debit card, you can also update your credit/debit card expiration date and billing address. When you update your credit/debit card info, you must enter all of the required fields, not just those that are changing.
       
    • How many recurring eTopUp profiles can I create?

      Only one active recurring eTopUp profile is allowed for a mobile number. You can create additional profiles for different numbers. You cannot create more than five recurring eTopUp profiles.
       
    • Can I modify the billing frequency of my recurring eTopUp profile?

      No, you cannot modify the billing frequency or billing period of a profile.
       
    • How can I add additional billing cycles to my recurring eTopUp profile?

      Currently you cannot modify the billing cycles of your profile. However, you can create a new profile with a different billing cycle after the current profile has expired.
       
    • Does the recipient know who sent them the credit?

      The recipient is notified that they have received credit for all transactions. For most regions you have the option to enter a personal message where you can send a special message to the recipient. This message will display on their Warid Prepaid mobile phone when they receive the credit. 
       
    • Once someone sends me an Online TopUp, what happens? How quickly does the credit and the personal message get to my phone?

      It’s immediate. Your Warid mobile phone gets an airtime credit within a few seconds. You will also receive an SMS message telling you about the gift.  Chances are, you will want to call to thank your friend or family.
       
    • Will the credit still go through if the phone is roaming?

      The credit is delivered to the phone account wherever it is in the world. The confirmation message is also delivered wherever the phone is in the world.
       
    • What can I do if I sent the credit to the wrong number by accident?

      All transactions are final. Once the credit is sent to a phone number, it is available for use immediately; hence it cannot be refunded or removed from the phone again. It is for this reason we make sure you double confirm the number at our site.
       
    • Why can I not send credit to a particular number?

      We verify that you can send credit to the number before we proceed with the transaction. If we cannot verify the number it means that the mobile operator is not allowing credit to be added to the number at this time. The reasons for this could be many – for example, the number is not a Warid Prepaid mobile phone; the number has too much credit on it already; the number has expired etc.
       
    • Can I automate my International TopUps on eTopUpOnline.com?

      Yes! You can create a recurring profile on eTopUpOnline.com. To ensure that your payment method is valid, eTopupOnline.com requires that you set up a recurring eTopUp profile along with a regular instant eTopUp. Please go to the "Topup Mobile Phone" page and fill out the regular eTopUp form. Then check the "I would like to schedule recurring eTopUp for the above number" checkbox and fill out the recurring eTopUp form. The recurring profile will be created only if your payment for the instant eTopUp goes through.
       
    • If I am registered on eTopUpOnline, can I initiate my International TopUps via SMS?

      Yes! You can create a handset profile on eTopUpOnline.com. Once your profile is activated, you can initiate a transaction via SMS by sending the text message in the designated format to the destination number specified on the portal. You need to have 2-way international text messaging enabled on your phone in order to use this feature. Refer to the “How To” link under your handset profile link on the eTopUpOnline.com website after you login.